Card Controls | Arise Financial

Personal Debit Card

A personal debit card that actually works for you.

Your Arise Financial Debit Mastercard® is included with every checking account, giving you convenient access to your funds at millions of locations worldwide. Manage your account through Digital Banking, and contact our team anytime you need help with your card.

Contact us to lock and unlock your card whenever you need extra peace of mind
Stay informed with account activity alerts
Track purchases and review transaction history in one place
Add your card to Apple Pay®, Google Pay™, or Samsung Pay® for secure contactless payments
Quickly report a lost or stolen card
Access support from a real person when you need help

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Business Debit Card

More oversight for everyday business spending.

When multiple people are using business debit cards, visibility matters. With Arise Financial, you can monitor business account activity through Digital Banking and get support from our team when you need to manage cards, update access, or resolve an issue.

Monitor business account activity through Digital Banking
View transactions tied to your business account
Set up account alerts to help track activity
Add eligible cards to Apple Pay®, Google Pay™, and Samsung Pay®
Contact our team for help with card updates, questions, or security concerns

Credit Card

Stay in control of your credit card.

Managing your credit card should be simple. Through Digital Banking and with support from our team, you can monitor account activity, stay informed, and quickly address issues when they arise.

Monitor credit card transactions through Digital Banking
Review account activity and payment history
Set up account alerts to stay informed about card activity
Access account information anytime through Digital Banking
Get assistance with account questions, payment inquiries, and card services
Contact our team for support when you need it

Don't let a blocked card spoil your trip.

We monitor your card around the clock to protect you from fraud, which means out-of-state and international transactions can sometimes get flagged. Let us know you're traveling at least 2–3 business days before you leave, and we'll make sure your Arise Debit & Credit Cards work exactly where you need it.

Submit Travel Notice

3 WAYS TO LET US KNOW

Digital Banking

Mobile App

Open the Arise mobile app, tap More/Menu, and notify us of your trip in just a few taps.

By Phone

Prefer to speak to a real person? Call our Member Solutions Center at 800-562-7328.

Spotted a charge that doesn't add up? We've got you.

Unauthorized or incorrect charges are stressful. When they happen, we make the dispute process as transparent and straightforward as possible, so you know exactly where things stand at every stage.

Start a Dispute

Step 01

Identify the Charge

Check your recent transactions in online banking or the Arise mobile app. Note the date, amount, and merchant name of any charge you don't recognize or believe is incorrect.

Step 02

Submit Dispute

Contact us by calling our Member Solutions Center at 800-562-7328. We'll open a formal dispute and get things moving right away.

Step 03

Provisional Credit Issued

If we need more time to review your dispute, we may temporarily credit your account. This credit is temporary until the investigation is complete.

Step 04

Investigation Begins

Our team reviews the full transaction details, working alongside Visa® and the relevant merchant to establish exactly what happened.

Step 05

Merchant Response

The merchant has the right to respond and provide supporting evidence. If they can validate the charge, we'll keep you informed and walk you through your options.

Step 06

Final Resolution

Once the investigation wraps up, we'll notify you of the outcome. If the dispute is resolved in your favor, the provisional credit becomes permanent.

Lock Your Card

Call to Report

During business hours, call us at 800-562-7328 and we'll block the card and arrange a replacement. After hours? Call 800-754-4128 for debit cards and 866-839-3485 for credit cards.

Check For Unauthorized Charges

Review your recent transactions and flag anything that doesn't look right. Let us know when you call. We'll investigate immediately and make sure you're not held responsible for any fraudulent activity.

Update Recurring Payments

Once your new card arrives, update any subscriptions or automatic payments linked to your old card number. A quick review now saves a headache later.

Replacement Card Delivery

Your new Arise debit or credit card will typically arrive within 7–10 business days. Need it sooner? Get in touch and we'll do everything we can to help.*

24/7 Emergency Line

Lost or stolen after hours? Call 800-754-4128 for debit cards or 866-839-3485 for credit cards. Help is available any time of day or night.

Zero Liability

You won't be held responsible for qualifying unauthorized purchases made on your Arise Debit or Arise Credit Cards. VISA® and Mastercard® Zero Liability Protection have you covered.

Protect Your PIN

Your PIN is the key to your account. Treat it that way. Never share it over the phone, via text, or with anyone claiming to be from Arise. We'll never ask for it. Not ever.

ATM Safety

Stick to ATMs in well-lit, familiar locations. Cover the keypad when you enter your PIN, check for anything unusual on the card slot, and trust your gut.

Watch For Phishing

Fraudsters are convincing. Emails, texts, or calls asking for your card number, PIN, or CVV are scams. Arise will never contact you asking for sensitive account information. When in doubt, hang up and call us directly.

Review Your Activity

Check your transactions regularly through Digital Banking. If you notice any activity you don't recognize, contact us immediately.

How do I activate my debit or credit card?

You can activate your card by following the instructions provided with your new card. If you need assistance, our team is happy to help. Call our Member Solutions team at 800-562-7328.

What should I do if my card is lost or stolen?

Contact us immediately if your card is lost or stolen. During business hours, call our Member Solutions team at 800-562-7328. After hours, call 800-754-4128 for debit cards and 866-839-3485 for credit cards.

How can I report unauthorized card activity?

If you notice a transaction you don't recognize, contact us as soon as possible. We'll review the activity, help secure your account, and guide you through the dispute process.

Am I protected against unauthorized purchases?

Eligible debit card transactions are protected by Mastercard® Zero Liability Protection, and eligible credit cards are protected by Visa® Zero Liability Protection - helping protect you from qualifying unauthorized purchases.

How long does a card dispute take to resolve?

Resolution times vary depending on the circumstances of the dispute. We do our best to resolve disputes as soon as possible.

Can I use my card with a mobile wallet?

Yes. Arise Financial debit and credit cards can be added to Apple Pay®, Google Pay™, and Samsung Pay® for secure contactless payments.

How do I update or change my card PIN?

You can update your PIN at an Arise Financial ATM or by visiting one of our branch locations for assistance.

Can I use my card while traveling?

Yes. Arise Financial debit cards can be used anywhere Mastercard® is accepted, and Arise Financial credit cards can be used wherever Visa® is accepted. If you're planning to travel, contact us before your trip so we can help ensure uninterrupted access to your account.

How can I monitor my card activity?

You can review card transactions and account activity through Digital Banking and the Arise Financial mobile app. Your activity will also appear on your monthly statement.

Who should I contact if I need help with my card?

Our team is here to help with card activation, disputes, PIN changes, travel notifications, lost or stolen cards, and other account-related questions. Contact us online, by calling 800-562-7328, or visit a branch.

Everything you need to manage your cards.