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Everything you need to manage your cards

One central hub for managing your cards. Lock your card, flag a suspicious charge, set a travel notice, or report it missing. Everything you need to stay in control of your money is right here.

Contact Us Report Lost or Stolen Card

My Cards

Arise Visa Debit

•••• •••• •••• 4821

Card Active

Tap to lock instantly

Personal Debit Card

A sdadersonal debit card that actually works for you.

Your Arise Financial Debit Mastercard® is included with every checking account, giving you convenient access to your funds at millions of locations worldwide. Manage your account through Digital Banking, and contact our team anytime you need help with your card or account.

  • Lock and unlock your card whenever you need extra peace of mind
  • Stay informed with account and card activity alerts
  • Track purchases and review transaction history in one place
  • Manage your card through Digital Banking
  • Add your card to your mobile wallet for secure contactless payments
  • Quickly report a lost or stolen card
  • Access support from a real person when you need help
Manage in Digital Banking Contact us
Personal debit card in use

Business Debit Card

More oversight for everyday business spending.

When multiple people are using business debit cards, visibility matters. With Arise Financial, you can monitor business card activity through Digital Banking and get support from our team when you need to manage cards, update access, or resolve an issue.

  • Monitor business debit card activity through Digital Banking
  • View transactions tied to your business account
  • Set up account alerts to help track activity
  • Add eligible cards to Apple Pay®, Google Payâ„¢, and Samsung Pay®
  • Report a lost or stolen business debit card quickly
  • Get support managing employee card access
  • Contact our team for help with card updates, questions, or security concerns
Manage in Digital Banking Contact us
Business debit card

Credit Card

Stay in control of your credit card.

Managing your credit card should be simple. Through Digital Banking and with support from our team, you can monitor account activity, stay informed, and quickly address issues when they arise.

  • Monitor credit card transactions through Digital Banking
  • Review account activity and payment history
  • Set up account alerts to stay informed about card activity
  • Access account information anytime through Digital Banking
  • Report a lost or stolen credit card quickly
  • Get assistance with account questions, payment inquiries, and card services
  • Contact our team for support when you need it
Manage in Digital Banking Contact us
Arise credit card

Don't let a blocked card spoil your trip.

We monitor your card around the clock to protect you from fraud, which means out-of-state and international transactions can sometimes get flagged. Let us know you're travelling at least 2–3 business days before you leave, and we'll make sure your Arise Debit & Credit Cards works exactly where you need it.

Submit Travel Notice

3 WAYS TO LET US KNOW

Online Banking

Log in to your Arise Online Banking account and submit your travel notice in minutes.

Mobile App

Open the Arise mobile app, tap More/Menu, and notify us of your trip in just a few taps.

By Phone

Prefer to speak to a real person? Call our Member Service Center at (800) 562-7328.

Spotted a charge that doesn't add up? We've got you.

Unauthorized or incorrect charges are stressful. When they happen, we make the dispute process as transparent and straightforward as possible, so you know exactly where things stand at every stage.

Log a Dispute
Step 01

Identify the charge

Check your recent transactions in online banking or the Arise mobile app. Note the date, amount, and merchant name of any charge you don't recognize or believe is incorrect.

Day 1
Step 02

Submit dispute

Contact us through online banking, the Arise mobile app, or by calling our Member Service Center at 800-562-7328. We'll open a formal dispute and get things moving right away.

Day 1–2
Step 03

Provisional credit issued

Fund your account with as little as $1 and watch your money grow. No waiting periods, no hidden hurdles. You're in.

Within 5 days
Step 04

Investigation begins

Our team reviews the full transaction details, working alongside Visa and the relevant merchant to establish exactly what happened.

Days 5–10
Step 05

Merchant response

The merchant has the right to respond and provide supporting evidence. If they can validate the charge, we'll keep you informed and walk you through your options.

Days 10–20
Step 06

Final resolution

Once the investigation wraps up, we'll notify you of the outcome. If the dispute is resolved in your favor, the provisional credit becomes permanent.

Within 45 days

LOST OR STOLEN CARD

Lost your card? Don't panic. Here's exactly what to do.

Losing your card is stressful enough without having to figure out what comes next. We've made it simple. Four clear steps, and you're covered. No matter the time of day.

Report Lost or Stolen Card
01

Lock your card

Log in to online banking or the Arise app and lock your card instantly. No hold music, no waiting. It takes seconds, and it stops any new transactions in their tracks.

02

Call or report online

During business hours, call us at (800) 562-7328 and we'll block the card and arrange a replacement. After hours? Call (800) 754-4128 and follow the prompts. We're always reachable when it matters most.

03

Check for unauthorized charges

Review your recent transactions and flag anything that doesn't look right. Let us know when you call. We'll investigate immediately and make sure you're not held responsible for any fraudulent activity.

04

Update recurring payments

Once your new card arrives, update any subscriptions or automatic payments linked to your old card number. A quick review now saves a headache later.

Replacement Card Delivery

Your new Arise Debit or Credit Cards will typically arrive within 7–10 business days. Need it sooner? Get in touch and we'll do everything we can to help.*

24/7 Emergency Line

Lost or stolen after hours? Call (800) 754-4128 for your debit or credit cards, any time of day or night. We don't keep banker's hours, and neither does fraud.

Visa Zero Liability

You won't be held responsible for qualifying unauthorized purchases made on your Arise Debit or Credit Cards. Mastercard® Zero Liability Protection has you covered.

Stay one step ahead of fraud with these smart tips

Grow your balance while keeping your cash accessible and your options open.

Protect your PIN

Your PIN is the key to your account. Treat it that way. Never share it over the phone, via text, or with anyone claiming to be from Arise. We'll never ask for it. Not ever.

ATM safety

Stick to ATMs in well-lit, familiar locations. Cover the keypad when you enter your PIN, check for anything unusual on the card slot, and trust your gut.

Watch for phishing

Fraudsters are convincing. Emails, texts, or calls asking for your card number, PIN, or CVV are scams. Arise will never contact you asking for sensitive account information. When in doubt, hang up and call us directly.

Enable alerts

Set up real-time transaction alerts in the Arise app and you'll know the moment your card is used, anywhere in the world. It's the fastest, simplest way to catch unauthorized activity before it becomes a real problem.

Your card control questions, answered.

The ones we hear most. Answered plainly, without the fine print.

How do I activate my debit or credit card?
You can activate your card by following the instructions provided with your new card. If you need assistance, our team is happy to help. Call our Member Solutions team at 800-562-7328
What should I do if my card is lost or stolen?
Answer coming soon.
How can I report unauthorized card activity?
Answer coming soon.
Am I protected against unauthorized purchases?
Answer coming soon.
How long does a card dispute take to resolve?
Answer coming soon.
Can I use my card with a mobile wallet?
Answer coming soon.
How do I update or change my card PIN?
Answer coming soon.
Can I use my card while traveling?
Answer coming soon.
How can I monitor my card activity?
Answer coming soon.
Who should I contact if I need help with my card?
Answer coming soon.

Terms and Conditions

*APYs Annual Percentage Yield effective June 1, 2026. Rates are subject to change. Click View All Rates for additional details.

View All Rates

We're here for you.

Our team is ready to help you reach your goals with personalized support and guidance.

Contact Us
Visit a Branch Find a branch or ATM near you. Find Locations Message Us Get help from our team when you need it. Send a Message Call Us (781) 878-4000 · Mon – Fri: 8am – 6pm · Sat: 9am – 1pm View All Hours

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